How do I shop online?
We try to make the Silky Sensation as easy to use as possible; you can find all our products using the menu on the left hand menu.
You can then see tables of products, or you can click through to see the expanded view of each product. Either way, if you use the drop down boxes you can select the size, colour and number of items you want, and click on buy. You can take them out later if you change your mind. If you click on your basket icon at any time you can see what you have collected. Once you have everything you need you click on check out, follow the instructions, and your order will be with you just as fast as the post works.
Can I shop over the phone?
Yes! Just give us a call and we'll be happy to place your order. To make it as fast as possible, please have your credit card details, billing and delivery addresses handy. Our team is available Monday to Friday 9am – 5pm (UK time, either GMT or BST); when we are busy or not here, you can leave a message and we'll call you back as soon as we can.
Can I see my order?
If you login you can see what stage your order is up to – there should be a link straight to the page in your order confirmation email. It’s the Order History/tracking button, which gives you a list of your orders, most recent first, and then when you click on them you can see all the items in the order.
If there appears to be a problem, contact us.
Can I get help and suggestions with products?
We have an advice section which can help with what would match your needs, tips on sizing and so on, plus each product has an expanded view that includes larger pictures and full written information. If you struggling to find the answer to your question, contact us.
Can I order if I don't live in the UK?
Yes! But there are two things to bear in mind. Firstly, our prices are in British Pounds Sterling (GBP) and include VAT (sales tax), if applicable. Your bank will determine how much you pay in your own currency based on their exchange rates. We take off the VAT if you are outside the EU, but there may be additional customs and import duties due when the items arrive in your country. You are responsible for paying these. We will not mark your items as gifts or samples in order to avoid this under any circumstances.
What can I pay with?
Silky Sensation accepts MasterCard, VISA, Maestro, Visa Electron and Solo cards. “Forest Glade” will appear on your statement. Your payment is taken when your order is despatched.
We can also accept paypal or cheques under certain circumstances. Please call us if you need this.