How do you deliver?
We post by first-class mail every day before 3.30pm using Royal Mail. We deliver to most of the world and, postal services allowing, we expect your items to arrive within 1–3 working days in the UK, 3–5 working days in Europe, 7–14 working days for the USA and Canada, and 6–12 working days elsewhere.
Do I pay for postage?
Yes, but its the same amount no matter how much you order. Delivery charges are as follows:
UK – Free
Europe – £3.00
Rest of World – £7.00
How do you package parcels?
We use plain packaging with no branding or logos, and our return address label is attached
Can I return items?
Legally we are only obliged to take returns if the product is damaged or not fit for use. However, we appreciate that its hard when you are buying online to know exactly what you are getting, so we can be flexible. If you do want to return a product for any reason, please contact us within two weeks of receiving the product – preferably via an email – with your order reference, the name of the product, and what the problem is. We will then let you know whether you can return the product (we will generally take returns if they are in their original unopened packaging), and will tell you where and who to send it to. Always get proof of postage for returns. Upon receipt of the returned item, we will give you a refund, exchange, or credit note as agreed.
